The staff was courteous, helpful and attentive to all of my concerns the day of the procedure. Tess explained the procedure perfectly and call me the following day to find out how I was doing. Thank you so much Tess. Traci the laser technician is awesome. Thank you Traci for taking good care of my skin. This was my first visit with NLI Spa and still healing from the procedure. I will post a follow up review after I know the final results.